Shipping Information

First thing you need to know is that all our products are shipped FREE worldwide - we cover the physical shipping costs.

PLEASE NOTE: YOU ARE RESPONSIBLE FOR ANY IMPORT DUTIES AND TAXES REQUIRED BY YOUR LOCAL CUSTOMS AND TAX AGENCIES.

We really want your order to arrive to you safe and sound, so here's a few tips to make sure this happens......

ADDRESS YOUR PACKAGE CAREFULLY

Be careful to ensure that your address is accurate and complete. If you are unsure how to format your address, please check with your country’s post office website.

If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field.

If your address is an apartment building, please ensure to write the correct apartment number and street address. If you don't do this you run the risk that your parcel will be returned to us by the courier, or if you're really unlucky, lost.

Most countries require a zip code/postcode, state or region and town. New Zealand addresses must have the suburb listed. 

HELP YOUR LOCAL COURIER FIND YOU

Couriers need as much help as they can get when delivering parcels. This is especially true if you live in a unit or apartment. So please take care to give us the right physical address you would like the courier to deliver your parcel to.

Couriers will not deliver to a Post Office Box so be sure to provide a physical street address. 

SHIPPING FEES AND TARGET DELIVERY TIMES

FREE SHIPPING WORLDWIDE

Shipping can be a costly business and there is always a trade off between cost and security. We have done our level best to provide you with efficient and secure delivery so we ship most international deliveries with DHL using their Express Courier Service. The Express Courier delivery threshold information for the following countries is:

  • AUSTRALIA - $NZD166
  • NORTH AMERICA - $NZD171
  • UNITED KINGDOM - $NZD181
  • REST OF WORLD - $NZD181

If you are ordering from South America we ship with International Airmail by default. If you would like a Courier delivery, with tracking there is an additional fee of $NZD70 - we would recommend this option to ensure a safe, tracked delivery.

All International deliveries by Express Courier will have a tracking number provided - we want your package to arrive promptly and safely.  

Express Courier delivery times are usually between 3 and 5 working days worldwide. These are the guidelines provided to us by the Shipping Company and we find that they are generally fairly accurate. Occasionally unforeseen circumstances can result in delivery times outside these guidelines - strikes, Customs delays and the like - these are rare and if we are aware of them we will let you know.

Deliveries for items with a sale value up to the above thresholds will be shipped using International Airmail. These deliveries will take longer than the Express Courier service to arrive. These shipments are tracked.

Estimated Delivery times for International Airmail deliveries:

 Destination Target Delivery
New Zealand 1 - 2 Working Days
Australia and Fiji 5 - 10 Working Days

North America

Europe

Pacific Islands

Japan

Taiwan

 8 - 15 Working Days

Rest of World

 8 - 15 Working Days

 

PLEASE NOTE:

These times are targeted arrival times in the delivery country. They do not include delays that may occur due to customs delays in the delivery country, nor do they include any internal delivery times within the delivery country.  

LOCAL DUTIES OR IMPORT FEES

Any customs fees or import duties that may be incurred in the delivery country are not included. These will be the responsibility of the person receiving the package to pay.

We hope this helps. We will work hard to ensure you get your package in good shape.